We can be reached by phone and email. You can reach us by phone at:

Netherlands: +31-33-4655-366, Monday to Friday from 10:00 to 17:00 Central European Time

USA: +1-734-307-7184, Monday to Friday 9:00 - 16:00 Eastern Time

We can also be reached by e-mail at [email protected] or [email protected] 

We are committed to providing our customers with technical support as quickly and comprehensively as possible. Unfortunately, this means we have to limit ourselves to customers who have purchased the product from us.

In order to provide you with quick service, we ask you to state your order number and the telephone number where you can be reached in your e-mail.

If you do not have your order number immediately available, this is not a problem. We will be happy to assist you by phone and can be reached during our opening hours.

Complete VanityPRO FAQ

https://www.audiopraise.com/forum

Audio Science Review forum.

Audiophile style forum.

Stereophile forum.

Ordering an 'installed by JVB' modification or 3G-SDI Upgrade means you will need to ship your equipment to one of the JVB Digital offices (these shipping costs are not included with the order, only return shipping will be charged in the checkout). The correct office address will be emailed to you after your order has been received (it depends on your location and which modification/upgrade is ordered). Only working equipment will be accepted, we do not offer repair services.

Make sure to package the equipment well. Include your order number and/or return address (e.g. print out of the order confirmation email). Shipment needs to be send with 'proof of delivery', packages without proof of delivery will not be accepted. Make sure you insure the equipment properly. Do not include (except when explicitly requested by us) any manuals, DVDs, Blu-rays, cables etc. Only the player with the remote (if available) are necessary.

As soon as your equipment is received, it will be tested first and then scheduled for modification. If the equipment does not test out ok, it will be returned immediately. Return shipment will be done as ordered in the checkout procedure (insurance included). The equipment will be returned in the same package as it was received. Average turn around time is 3 days, shipping time and delays not included. Tracking information for the return shipment will be available, as soon as the machine has been successfully modified, by email and/or by using the 'Your Account' button at the upper right corner of this screen.

These are listed during the ordering process/checkout.

Orders placed on business days are generally shipped within 24h. No orders will be shipped on weekends. You will receive an email from us with the tracking number as soon as we have your order ready to ship.

Yes, all items purchased from us are covered by warranty. This means that an item must be in good condition and function properly under normal use. If you receive an article where this is not the case, we will offer an appropriate solution as soon as possible.

Your invoice serves as proof of guarantee. Please keep it in a safe place. 

SECURE PAYMENT
To pay securely, we use the SSL technology in combination with Mollie payment services. SSL stands for Secure Sockets Layer. An SSL connection is the most commonly used secure connection. SSL ensures that the data sent over the Internet is encrypted.

VISA / MASTERCARD / PAYPAL / AMERICAN EXPRESS / MAESTRO
All credit card payments are processed by Mollie payment services.

It is possible that you ordered product(s) or part thereof after receipt want to return to us. You may do this within 14 days after receipt of the order.

We apply the following conditions for a return:

- Within 14 days after delivery of the order including (copy) invoice.
- The product is complete, not used and undamaged.
- The product is, if reasonably possible, packed in the original packaging.
- The costs for returning the product are for your own account.

In case of visible traces of use, we will give you a partial refund of 75% of the original purchase price. Examples of wear and tear, Incomplete and/or without packaging, the product is damaged or dirty. Orders placed via PayPal will have a 15% deduction due to transaction costs charged by PayPal.

Once we have received the return in good order the amount will be refunded to your account within three working days.